Slack integration

Connect Slack on the Integrations page. We use a single Slack app per Slack workspace — customers OAuth once and we store the bot token server-side.

What happens on each route

• Routing resolves the assigned rep's email to their Slack user id via users.lookupByEmail.
• We open a DM and post: "New lead routed to you: Lead name — context" with an Accept button.
• Clicking Accept hits our interactivity endpoint, verifies the Slack signature, and flips the assignment to status: accepted with a timestamp.

SLA escalation

If the rep doesn't accept within your workspace's slaSeconds target (default 300), a cron flips the assignment to escalated and re-pings them in Slack. Adjust the target from Settings → Routing defaults.

Scopes we request

chat:write, chat:write.public, users:read, users:read.email, im:write, channels:read, groups:read. We never read message content.